March 10, 2020
That disclosure played on a common belief among consumers
That disclosure played on a common belief among consumers that Apple purposely
slows down older phones to encourage customers to buy newer iPhone
models.Senator John Thune, a Republican who chairs the Commerce, Science and
Transportation Committee, said in a letter to Apple Chief Executive Officer Tim
Cook that "the large volume of consumer criticism levelled against the company
in light of its admission suggests that there should have been better
transparency. "We know that some of you feel Apple has let you down.â€Apple
acknowledged earlier in December that iPhone software can slow down some phones
with battery problems..Apple addressed the concerns about the quality and
durability of its products at a time when it is charging $999 for its newest
flagship model, the iPhone X. The company also faces a legal complaint in
France, where so-called "planned obsolesce†is against the law. While no
credible evidence has emerged that Apple engaged in such conduct, the battery
disclosure struck a nerve on social media and elsewhere. "We know that some of
you feel Apple has let you down, â€it said last month.Lawsuits have been filed in
California, New York and Illinois alleging the company defrauded users by
slowing down devices without warning.The California-based company apologised
over the issue, cut battery replacement costs and said it will change its
software to show users whether their phone battery is good.â€, the company said
last month The chairman of a US Senate committee overseeing business issues
asked Apple Inc to answer questions about its disclosure that it slowed older
iPhones with flagging batteries.Thune asked wholesale motorcycle batteries
manufacturer if Apple considered making free battery replacements available
or if it explored offering rebates for customers who paid full price for
replacement batteries. "We apologise. The letter also asked if the similar
software was used in earlier iPhone models.â€Apple said it will cut the price of
a replacement for an out-of-warranty battery to $29 from $79 for an iPhone 6 or
later.Senator wants answers from Apple by 23rd January. The company also will
update its iOS operating system so users can see whether the battery is in poor
condition and affecting the phone’s performance. Thune wants Apple’s answers by
January 23, 2018. Apple said the problem was that ageing lithium batteries
delivered power unevenly, which could cause iPhones to shut down unexpectedly to
protect the delicate circuits inside.He also wants to know if Apple notified
consumers of the throttling feature in software updates, which slows the phone,
and if customers had the option of declining the update
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